Privacy policy
Wibio cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services of Wibio that are made available on it. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy advisor, you will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.
About data processing
We purchase web hosting services from SiteGround. SiteGround processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. SiteGround has taken appropriate technical and organisational measures to prevent the loss and unauthorised use of your personal data. SiteGround is obliged to maintain confidentiality on the basis of the agreement.
E-mails and mailing lists
MailChimp
We send our email newsletters with MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every e-mail sent automatically via our website you will see the ‘unsubscribe’ link. You will no longer receive our newsletter. Your personal information is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether e-mails are opened and read. MailChimp reserves the right to use your data to further improve the service and in this context to share information with third parties.
Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time – other than at your request – we ask for your explicit consent. Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data automatically collected by our website are processed with the aim of further improving our services. This information (e.g. your IP address, web browser and operating system) is not personal data.
Cooperation in fiscal and criminal investigations
In such cases, Wibio may be obliged to share your data in connection with a tax or criminal investigation by the government on the basis of a legal obligation. In such a case, we are forced to share your data, but we will oppose this within the possibilities offered by law.
Storage periods
We store your data for as long as you are our client. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a forgetful request. Due to applicable administrative obligations, we are required to store invoices containing your (personal) data, which we will therefore store for as long as the applicable period of time applies. However, employees no longer have access to your client profile and documents that we have produced as a result of your order.
Your rights
Under the applicable Belgian and European legislation, as a data subject you have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke them.
In principle, in order to prevent misuse, we will only send copies of your personal data to your e-mail address already known to us. In the event that you wish to receive the information at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of processed requests, in case of a forgotten request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
You have the right at all times to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in a wrong way.
Right of insight
You always have the right to view the data that we process (or have processed) and that relate to or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address we have on file with an overview of the processors who have this data in their possession, stating the category under which we have stored this data.
Right of rectification
You always have the right to view the data that we process (or have processed) and that relate to or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address we have on file with an overview of the processors who have this data in their possession, stating the category under which we have stored this data.
Right to restrict processing
You always have the right to view the data that we process (or have processed) and that relate to or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address we have on file with an overview of the processors who have this data in their possession, stating the category under which we have stored this data.
Right of transferability
You always have the right to view the data that we process (or have processed) and that relate to or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address we have on file with an overview of the processors who have this data in their possession, stating the category under which we have stored this data.
Right of objection and other rights
In such cases, you have the right to object to the processing of your personal data by or on behalf of Wibio. If you object, we will immediately stop the data processing in anticipation of the processing of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently cease processing.
You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies
Wibio uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Wibio uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it.
You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously stored via the settings of your browser.
Google Analytics
Through our website, cookies are placed by the American company Google, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to give access to this data. We have not allowed Google to use the obtained analytics information for other Google services.
Third party cookies
In the event that third party software uses cookies, this is stated in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way in which we process data already collected about you, we will notify you by e-mail.
Questions?
If you have any questions about our privacy policy, please contact Evelyne Werbrouck.
Phone: +323 309 35 42
E-mail: evelyne.werbrouck@wibio.be